Complaint Resolution Policy

www.lumostudiofilms.com, we are committed to resolving complaints efficiently while safeguarding the privacy and rights of those who raise concerns. Below is our policy for handling complaints, ensuring transparency and confidentiality.

Measures for Protecting and Maintaining Confidentiality of Complainants

To protect the rights of complainants and individuals providing information in good faith, www.lumostudiofilms.com will:

1. Keep the name, address, or any identifiable information of the complainant or informant confidential.
2. Restrict access to such information solely to personnel responsible for handling the complaint.
3. Ensure that any information, documents, or evidence related to the complaint are kept secure and not disclosed to unauthorized parties unless required by law.

Authorized personnel must maintain confidentiality at all times and may disclose such information only when legally mandated or as part of their official duties.

Procedure for Handling Complaints

• Immediate Review: Complaints received will be reviewed promptly by www.lumostudiofilms.com

• Investigation and Resolution: The relevant team will investigate the facts surrounding the complaint and work to resolve the issue appropriately.

• Updates on Progress: Regular updates on the progress of the resolution will be provided. The outcome will be communicated to the complainant within a reasonable timeframe without incurring any costs.

Complaint Submission Channels

To submit a complaint, please include the details of your concern along with your name, address, and a contact number. Complaints can be submitted through the following channels:

• Email: [email protected]

• Phone: +66646384659

• Contact Form: Available on www.lumostudiofilms.com

We are committed to addressing your complaints efficiently and professionally, ensuring a satisfactory resolution for all parties involved. If you have any questions about this policy, please contact us via the channels listed above.

External Dispute Resolution Channels

If the dispute resolution process provided by the business is not satisfactory to the customer, the customer may pursue external channels for dispute resolution by contacting:

Department of Business Development
563 Nonthaburi Road, Bang Kraso Subdistrict,Mueang District, Nonthaburi Province 11000
Phone: +6625475960
Fax: 0-2547-5973 (E-Commerce Division)
Email: [email protected]